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What Information We Collect:
To provide our users with goods and services, we may, from time to time, request that you provide us with personal information. We may ask you for additional personal information if you want to access your assigned account(s) or request goods and/or services so we can provide you with secure account access or with the requested goods and/or services. In some instances, we may need to supplement the information you provided with certain personal information about you obtained from third parties to process your online transaction.
In particular, we may collect your:
How We Use The Information We Collect:
We use personal information collected during our Services for a variety of purposes. In particular, we may collect your name, physical address, email address, and/or phone number to:
We may use any personal information we collect from you, including your payment card information and financial account information, to handle and fulfill commercial transactions you initiate.
Tracking Activity On Our Web Site:
Cookies: One way we track activity is by using cookies. A "cookie" is an electronic file that holds small strings of text. When you visit our Web Site, we send a cookie to your browser so that we can recognize it when you or another user of your computer return to our Web Site. We want to recognize your browser so we can make the best use of your time when visiting our Web Site. For your security, if you are registered for online services and/or have an account with us, we cannot give you access to your account information on our Web Site unless your browser is set to accept cookies from us.
Advertising: When you visit our Web Site by clicking on certain banner ads or special offers on a partner's web site, we track this information to improve navigation and so we can deliver relevant information to you when you arrive at our Web Site. We also do this because we want to determine if our ads and special offers are appealing to our users. In the course of serving our ads to you, a unique third-party cookie may be placed or recognized on your browser. In addition, we use web beacons, provided by our third-party ad server, to help manage and optimize our online advertising. These web beacons enable us to learn which ads we place on third-party sites bring users to our Web Site. They do not capture or convey any personal or sensitive information about you.
Browser settings: You can adjust many browser preferences so that you are alerted when a cookie is placed in your browser, or adjust preferences to decline cookies altogether. Cookies enable you to visit our Web Site without reviewing introductory information. In addition to allowing us to recognize you, cookies also enable us to securely provide our registered users with account information.
We will maintain information about you, your assigned account, online account activity, online goods and/or services requested and your usage of our Web Site to help us administer your online account needs and to continually improve your online experience by providing you with customized and relevant information and offers.
We do not knowingly solicit data online from or market online to children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe that personal information may have been collected about such child, please see How We Use The Information We Collect and Your Opt-Out Choices, below.
How We Use Your Email Address for Online Accounts:
We recognize that email can be the preferred mode of communication for some of our Web Site users. If you provide us with your email address when registering for an online service or product or when accessing your account online, we will use it to contact you about online goods and/or services for which you have registered or about your account.
We may use your email address to send you the following types of email messages:
We do not share your email address with non-affiliated companies for them to market their products or services directly to you. However, we may partner with selected non-affiliated companies to offer certain products or services we believe may be of interest to you.
Ads That Link To Our Web Site:
We may use third parties to place banner ads on other Web Sites and will perform tracking and reporting activities through use of ad servers. We do not provide ad servers with your personal information and ad servers do not collect your personal information.
Ad servers are subject to their own privacy policies. If you would like more information about the privacy policies of these ad servers including information on how to opt-out of their tracking methods, please click here to visit the Network Advertising Initiative web site.
How We Safeguard Your Information:
We realize how important security is to you, so we've taken a number of steps to enhance the protection of personal or confidential information sent to, or from, us over the Internet.
First, we require that a "secure session" be established. This is done any time you supply or access personal or confidential information in one of our secure online areas. This technology creates a private conversation that only your computer and our systems can understand, helping to ensure that the transmitted information remains confidential. In addition, all of our secure sites require that your browser support TLS 1.2 or newer for communications security over internet connections. Personal information (such as a credit card number) is transmitted to other websites through the use of Secure Socket Layer (SSL) encrypted protection.
Second, many areas of the site require the use of a user ID and password as an additional security measure that helps protect your confidential information. This allows us to verify who you are, thereby allowing you access to your account information, and preventing unauthorized access.
Third, in order to bring you the many online goods and/or services offered through our Web Sites, we work with carefully selected vendors and non-affiliated companies. If we have to share any personal information with these companies in order to provide a product or service to you, we take reasonable and appropriate steps to ensure these vendors and non-affiliated companies protect this information, which may include requiring they complete questionnaires and/or taking other evaluative measures of their information and security systems, safeguards, and practices prior to selection as a business partner. These measures may also include implementing contractual provisions to ensure the security and confidentiality of your customer information. In some cases, we may also audit these companies to verify the continued security of their systems and practices.
When you have finished using a secure area of our Web Site, make sure you always click on the "Log Out" link where and when it appears on the top of every secure page. When you click on it, no further secure transactions can be conducted without re-entering your user ID and password. This also helps prevent unauthorized access to your account if you walk away from your computer.
You should be aware that browser software often "caches" a page as you look at it, meaning that some pages are saved in your computer's temporary memory. Therefore, you may find that clicking on your "Back" button shows you a saved version of a previously viewed page. Caching in no way affects the security of your confidential user ID or password. If you use a computer in a public place to access your account information, simply quit/exit the browser software before leaving to minimize the possibility of anyone else viewing your confidential information.
Your Opt-Out Choices:
We provide users with the opportunity to opt out of receiving email communications from us at any time. If for any reason you would like to unsubscribe from our communications, please follow the instructions below:
Please be advised that although the withdrawal of your consent will be respected and processed immediately, it is possible you may receive promotional material that had already been scheduled prior to receipt of your withdrawal.
EU-US Privacy Shield For Non-U.S. Users:
You have the right to access, correct, or delete your personal information, and you may also limit our use or disclosure of your personal information, provided that you send us notice of any such request in an email to email@example.com or by mail to:
Chief Compliance Officer
1850 N. Central Avenue, Suite 1900
Phoenix, Arizona 85004-4565
We have further committed to refer unresolved privacy complaints under the US-EU Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU PRIVACY SHIELD website at www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. The enforcement authority having jurisdiction over GES’s compliance with EU Privacy Shield is the U.S. Federal Trade Commission. In certain limited conditions, individuals may invoke binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission. We may be required, and therefore reserve the right, to share your personal information in response to lawful information requests from governmental authorities or as otherwise required by law, including to meet national security or law enforcement requirements. In instances where we disclose personal information to a third party, or if that information is to be used for a purpose different than the purpose for which it was originally collected, you may opt-out of such onward transfer of your personal information by notifying us of your decision by emailing us at firstname.lastname@example.org or by writing a letter to us at:
Chief Compliance Officer
1850 N. Central Avenue, Suite 1900
Phoenix, Arizona 85004-4565
. An opt-in choice will also be provided for sensitive personal information.
In the Event of Merger, Sale, or Bankruptcy:
In the event we go through a merger, sale, bankruptcy, or other business transition, we reserve the right to transfer or assign your information that we have collected as part of any business transition. In some cases, such as bankruptcy, we may not be able to control how your personal information is used.
Special Accommodations Privacy Notice (Travel & Recreation Group Customers Only):
At all times, it is your choice whether or not you provide us with the above personal information.
Canadian Privacy Notice (Canadian Residents Only):
We will comply with applicable Canadian data protection laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA) and other substantially similar Canadian federal and provincial laws regulating the collection, use and disclosure of personal information. We will not collect, use or disclose your personal information for any other purpose than those outlined above, except with your consent. We will respond to your request to access personal information as promptly as possible.
We may collect personal information from you through:
California Privacy Notice (California Residents Only):
California Civil Code Section 1798.83 permits our visitors who are California residents to request and obtain from us, free of charge once per year, certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To fulfill the intent of the California law requiring web sites to conspicuously post their privacy policies, we have included the following summary:
Viad Corp E.U. Affiliates Employee Privacy Notice (E.U. Residents Only):
If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the E.U. DPAs for more information or to file a complaint. The services of E.U. DPAs are provided at no cost to you.
Last Updated: November 2016
We self-certify compliance with: