Customer services for your exhibitors

On-site service
The same level of service and support our exhibitors must receive during the planning of an event is replicated when they arrive on-site. We train our customer service teams to work on-site, investing in technology and equipment to enable on-site ordering and invoicing to work exactly as it would at our office-based service centre.

On-site service desks
We deploy service hubs at all of our events and offer a focal point for exhibitors to come during the build-up, open days and breakdown. Staffed throughout, your exhibitors will be looked after from the moment they arrive until the moment they leave.

On-site ticketing
We implement a ticketing system on-site, which enables real-time tracking of snags and their resolutions. With a real-time progress overview of all services during the build, it ensures we keep exhibitors informed of progress on resolving their query – helping them feel in control of their build.

On-site, our managers have tablets which alert them to exhibitor queries raised with our customer service staff in real time. Once a manager attends and a query is resolved, the manager can then close the query. When required, unresolved queries are escalated to senior management for intervention.

We can use real-time data to identify frequent issues in any area and ensure that the issue does not recur. The monitoring can be done hourly, daily or after the show. As the queries are raised using the exhibitor account data for contact, we can also use this data to speak to the exhibitors when ordering services at subsequent shows about the issues they encountered previously, so these can be addressed.