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Don’t worry, if your show is more than 30 days out and you don’t have any freight arriving at the advance warehouse or show site, there is no need to call us.

Actions for Canceled Shows:

  1. Check the show’s website and your e-mail for communication from the show organization with specific details about the show’s cancelation.

  2. Check your e-mail for communication from GES with specific information on order cancelation, freight returns, material handling, GES orders and billing information.

  • Show specific information and freight return information can be viewed on the Expresso ordering page under show information.

  • If you need assistance with outbound logistics, GES Logistics can help.

  • Access our Bill of Lading form for outbound shipping from a warehouse or show site.

  • Refunds will be issued for services not rendered within 3-4 weeks.

  • Final invoices are e-mailed approximately 15 days after the show ends to the customers or invoice contact.

  • If you placed your order online, login to Expresso and navigate to My Account › Order History › Select Invoice › Order Confirmation to view services rendered.

Actions for Postponed Shows:

  1. Check your e-mail for communication from the show organization with specific details about the show’s postponement and announcement of new dates.

  2. Check your e-mail for communication from GES with specific information on orders, new event dates, and billing information.

  • All orders for services not rendered will carry over to the new event if new dates have been confirmed.

  • Login to Expresso to confirm, change or update orders.

  • Final invoices will be e-mailed approximately 15 days after the end of the new show dates to the customers or invoice contact.

If you have a question concerning your orders or invoice, contact the GES National Servicenter Monday – Thursday 6:00 a.m. to 2:30 p.m at 1-800-475-2098 or by chat.


Find your GES Show for more information about your show

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