S.U.R.E. is an innovative and unique approach to delivering service through goal measurement, training, utilizing technology, and recognizing successes. The result is planning and executing using best practices.
We understand that exhibitions are extremely complex, and GES® is committed to helping make your exhibitors experience easier by providing “Great service the S.U.R.E.SM way!” Our employees are trained to deliver great service to each exhibitor with a Sense of Urgency, Responsiveness and Empathy and our employees are recognized and rewarded for the great service they provide.
Great service the S.U.R.E.SM way! includes:
Goals and Measurement:
• Overall Satisfaction; Professionalism; Knowledge; Responsiveness; and Safety
Training Our People:
• Exhibitor Services; GES National Servicenter®; Account Management;
Operations; and Foremen
Utilizing Technology:
• GESCORE ConnectSM; GES IntellikitSM; Small Package Receiving; GES
Online; and WAM! The Wireless Ambassador®
Recognizing Successes:
• “On the Spot” Awards; S.U.R.E. Recognition Tickets; Annual Celebration
of Excellence Awards
Plan, Execute and Communicate:
• Customer Service Planning; Show Site Updates; Service Executives; and
Real-time Organizer Dashboard
When you select GES as your official services contractor, you can be confident that your exhibition or event will be planned and executed with operational excellence and your exhibitors will benefit from the superior service that the GES team is committed to provide.
GES' New Emphasis on Corporate Events
Corporate events are a rapidly growing segment of face-to-face marketing and there is great opportunity for GES to increase our service to you by offering corporate event services.
In the coming months we will introduce programs and strategies to enhance our corporate events offerings. GES will provide corporate event production, including: stage set design and management, entertainment management, audio visual and lighting, major theme props and décor, general session management, and concept and design services. Many of these services will be offered in conjunction with strategic partners, which will allow GES to provide the best solution available customized to your specific needs.
GES is excited to welcome Aaron Bludworth as our vice president of corporate events. If there are opportunities for GES to assist you or one of your clients, or if you have general questions, please contact Aaron Bludworth by phone at 702.263.2729 or by E-mail at abludworth@ges.com
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