Letter From the President GES®,
The Technology Leader in Improving Exhibitor Service
Kevin Rabbitt
President and CEO
In 2003, GES created a comprehensive five-year technology plan to replace most of our core operating systems that support the GES team in delivering excellent service. We are now halfway there with the introduction of service enhancements and systems such as GES Interactive Venuesm, GES National Servicentersm, and GES’ in-booth exhibitor service executive program. Our goal is to continue to improve the level of service that GES provides to show organizers and participating exhibitors through efficient utilization of technology.
We are now preparing to launch several exciting new services including the GES Design Library, which includes a comprehensive database of more than 400 design structures and final implementation of the exhibitor relationship software (ERS) in our National Servicentersm. ERS will enable GES to provide superior service and real-time customer satisfaction feedback from our exhibitor clients. Additionally, we are also developing a new state-of-the-art interactive exhibitor manual to improve the communication of critical show information to exhibitors. More details on this will be relayed in the coming months.
One of the final projects on our five-year technology plan is a new Show Services System. The project will re-engineer and streamline all our core operational processes, including pre-show planning, client management, and inventory management at our warehouses and show site. Ultimately, the goal is to improve the exhibitor experience at the show. The new Show Services System will provide real time access to information, enabling GES and its clients to make sound business decisions.
We look forward to providing you with new technologies and services, which increase your ability to interact with GES and improve the level of service delivered to our mutual clients,
the exhibitors.
