HOW TO FILE A POST SHOW INCIDENT REPORT WITH GES

Complete the Post Show Incident Report if you have lost or damaged freight shipped through GES Logistics or an incident that occurred at the close or move out of the show and was not reported at show site.

CLAIM FILING VIA FAX OR REGULAR MAIL:

A claim file will NOT be opened unless we receive the information below:

      • A contact name and fax number.
      • Please provide as much detail as possible about the damaged/lost items(s).
      • Please state only the facts about how the incident occurred, do not assume what happened.
      • Provide us with first and last names and telephone numbers for witnesses to the incident, if any.
      • Make a copy of the report for your records.
      • State dollar amount of actual damages.
      • A completed Post Show Incident Report along with a letter from the exhibitor giving details of the incident. Click here to get form.

To support your claim please include:

      • A copy of the original purchase invoices for the damaged or lost item(s).
      • Two dated repair and/or replacement estimates for the item(s), with the name and address of the company providing the estimate.
      • Photographs of the damage/lost item(s), if available.
      • A copy of the original purchase invoices for the damaged or lost item(s).
      • Two dated repair and/or replacement estimates for the item(s), with the name and address of the company providing the estimates.
      • Photographs of the damaged/lost item(s), if applicable.

Please submit the above via regular mail to the address below or by fax. Please choose only one option.

      Legal/Risk Management Department
      GES Exposition Services
      5248 S. Cicero Avenue
      &Chicago, IL 60638
      Fax – (773) 284-4633
      Risk Information Line – (702) 263-1590

You will receive a fax confirmation within 7-10 days of GES receiving your claim documentation which will include your GES assigned claim number.

RESOLUTION OF A CLAIM:

You will receive correspondence from your claim handler approximately 30-60 days after receipt of the claim. Due to the nature of the claims process we require that all communication be in writing to document the file. GES will do its part to fairly handle your company’s claim to conclusion.