HOW TO FILE A CLAIM WITH GES
(Where an Incident Report was completed at show site)

FILING A CLAIM:

After completing the Incident Report-Property Damage/Loss/Theft at show site, a formal complaint must be filed by the Company within 60 days from the close of the show at which the incident occurred.

Completing an Incident Report at show site only provides notice of an incident – it does NOT initiate the claim process.

CLAIM FILING VIA FAX OR REGULAR MAIL:

A claim file will NOT be opened unless we receive the information below:

      • A letter on Company letterhead with the show name, date and location, the booth number and a detailed description of the
         damaged or lost item(s).
      • A copy of the Incident Report.
      • Dollar amount of actual damages.

To support your claim please include:

      • A copy of the original purchase invoices for the damaged or lost item(s).
      • Two dated repair and/or replacement estimates for the item(s), with the name and address of the company providing the estimate.
      • Photographs of the damaged/lost item(s), if applicable.

Please submit the above via regular mail to the below address or by fax. Please choose only one option.

      Legal/Risk Management Department
      GES Exposition Services
      5248 S. Cicero Avenue
      &Chicago, IL 60638
      Fax – (773) 284-4633
      Risk Information Line – (702) 263-1590

You will receive a fax confirmation within 7-10 days of GES receiving your claim documentation which will include your GES assigned claim number.

RESOLUTION OF A CLAIM:

You will receive correspondence from your claim handler approximately 30-60 days after receipt of the claim. Due to the nature of the claims process we require that all communication be in writing to document the file. GES will do its part to fairly handle your company’s claim to conclusion.